FAQS
Q: How do I choose the right size?
A: Each product page includes a detailed size guide for reference. If you're between sizes and prefer a more relaxed feel, we suggest choosing the larger size.
Q: How long does shipping take?
A: Orders are typically processed within 2–5 business days. Delivery time depends on your location, but most orders arrive within 7–14 business days.
Q: Do you offer returns or exchanges?
A: Yes, we accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original packaging.
To start a return, please email:
pearlwishs@163.com
Q: Can I cancel or modify my order?
A: If your order hasn’t been shipped yet, we may be able to cancel or adjust it. Please contact us as soon as possible at pearlwishs@163.com and include your order number.
Q: Where are your clothes made?
A: Our designs are inspired in the U.S. and produced by carefully selected manufacturing partners around the world to ensure comfort and quality.
Q: Will your items look exactly like the photos?
A: We do our best to ensure our photos reflect the true color and details of each item. However, slight variations may occur due to lighting or screen settings.
Q: Do you restock sold-out items?
A: Some popular items may be restocked depending on availability. Feel free to contact us if you’re looking for a specific piece.
Q: How can I take better care of my clothes?
A: We recommend gentle washing in cold water and laying flat or hanging to dry to maintain the shape and color of your garments.
Q: How can I contact customer support?
A: You can reach us anytime at:
pearlwishs@163.com
We’ll get back to you as soon as possible during business days.